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At Cosmo Gems, 100% Natural & Certified Gemstones | Custom Jewelry | Expert Astrological Guidance | Worldwide Shipping.
Frequently Asked Questions
At Cosmo Gems, 100% Natural & Certified Gemstones & Crystals are available.
Contact us to get assist from sales team in placing an order.
At Cosmo Gems, Gemstone price starts from ₹15,000 Onwards.
Yes, in-store delivery is available, but it typically refers to services like "Pay & Collect," where you order online and pick up the item at our physical store.
No, Cash on Delivery (COD) is not available at the moment.
Gemstone & Crystals: 7 - 14 working days.
Once your order is dispatched, you will be provided with a tracking id.
We offer a very transparent and simple 10 Days Return policy for gemstones and return request will not be accepted after 48 hours from the time of delivery, This 48-hour window is for filing a return for damaged, missing, or incorrect items.
Our transparent 'No-questions asked 10 days refund policy'
- Item(s) must be in their original, unused condition.
- Refunds for items are subject to inspection and checking by the team, Refunds are processed after inspection.
Your refund will be processed within 10 working days after approval and valuation by the inspection team.
You can cancel an order until it is processed in our warehouse.
We allow for complete Order cancellations only if an Item(s) has not been purchased under any of our promotional schemes, we allow you to cancel the Item(s) from your Order until the Item(s) has not been shipped from our warehouse(s).
Refund Policy -- Cancellation of order
Orders cannot be cancelled once the goods are dispatched from our facility. If the goods are yet to be dispatched from our facilities, orders may be cancelled under the following condition:-
- Orders shall be cancelled if there is any delay more than 15 days from the estimated shipment time provided to you. We offer 100% refund in such cases.
- Once the cancellation of order is accepted by us, we shall refund the money within 10 working days to your mode of payment used while placing the order.
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Hours
Open today | 09:00 am – 05:00 pm |