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At Cosmo Gems, 100% Natural & Certified Gemstones | Custom Jewelry | Expert Astrological Guidance | Worldwide Shipping.
Frequently Asked Questions
At Cosmo Gems, 100% Natural & Certified Gemstones, Crystals & Yantrams are available.
Contact us to get assist from sales team in placing an order.
At Cosmo Gems, Gemstone price starts from ₹16,000 Onwards.
No, Cash on Delivery (COD) is not available at the moment.
Yes, Its basically Pay for your item online just like a standard purchase , pick up in-store —also known as Click & Collect—lets you purchase items online, pay securely online, and pick them up at a local store to save on shipping. It is a great way to avoid waiting for deliveries.
Gemstone & Crystals: 7 - 14 working days.
Once your order is dispatched, you will be provided with a tracking id.
You can cancel an gemstone order until it is processed in our warehouse.
We allow for complete Order cancellations only if an Item(s) has not been purchased under any of our promotional schemes, we allow you to cancel the Item(s) from your Order until the Item(s) has not been shipped from our warehouse(s) with a minimal cancellation charges.
Crystals, Rings and Yantras cannot be cancelled and if cancelled the amount paid will be forfeited.
Refund Policy -- Cancellation of order!
Orders for gemstones cancelled once the goods are dispatched from our facility and the refund will be added to your store credit ( Store credit funds are typically tied to your specific customer account and function like a gift card or digital wallet balance. When you are issued credit from a cancellation or return, you can apply these funds toward future orders at the exact same store ). If the goods are yet to be dispatched from our facilities, orders may also be cancelled under the following condition:-
- Orders shall be cancelled if there is any delay more than 15 days from the estimated shipment time provided to you. We offer 100% refund in such cases.
We offer a very transparent and simple 10 Days Return policy for gemstones and return request will not be accepted after 48 hours from the time of delivery, This 48-hour window is for filing a return for damaged, missing, or incorrect items.
Our transparent 'No-questions asked 10 days refund policy for gemstones'
Crystals , Rings and Yantras cannot be returned.
- Item(s) must be in their original, unused condition.
- Refunds for items are subject to inspection and checking by the team, Refunds are processed after inspection.
Your refund will be processed within 5-10 working days after approval and valuation by the inspection team to your mode of payment used while placing the order.
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Hours
Open today | 09:00 am – 05:00 pm |